Responsible for nurturing professional relationships with customers regarding their relocation/storage needs and goals, handling paperwork and scheduling, and maintaining clear communication. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
This is not a remote position, candidate will be required to report to our Tucker office in person Monday-Friday, from 9AM-5PM.
Why Join Sunrise?
- Established, well-respected company in the Atlanta area since 1999
- Consistent inbound leads plus the opportunity to self-generate leads
- Training and access to networking events to learn and generate your own leads
- Interstate Agent for Bekins Van Lines, Inc.
- Registered Member of the Georgia Movers Association
- Trusted Member of the International Association of Movers
- Family owned and operated
What You’ll Be Doing
- Leads: Provide timely follow-up over the phone and email on company generated leads, as well as seeking out new leads. Possess a solid understanding of the sales process, moving industry knowledge is preferred but not required.
- Communication: Work with others to update and maintain leads in CRM software (we’ll provide training). Clearly and accurately communicate client’s needs and expectations to operations, management, and fellow move coordinators. Work closely with team to ensure customer satisfaction. Typing and multiline phone skills are necessary in this role.
- Paperwork: Complete necessary paperwork (both physical paperwork and the digital forms in all CRM platforms) in a timely manner. This includes building files and scanning paperwork. Occasionally assisting in checking off shipments (we’ll provide training).
What We’re Looking For
- Experienced: Strong customer service background and sales record preferred. Proven success in hitting or exceeding sales targets. Solid understanding of the sales process and has passion for sales and business development.
- Quick Learner: Ability to learn industry contracts, tariffs, pricing systems, CRM software, and current market trends.
- Communication: Strong written and verbal communication skills. Ability to respond to and manage customer questions and conflict. Ability to follow directions and pay attention to details is mandatory.
- Organized & Driven: Top-notch organizational skills and the ability to juggle multiple priorities. Ability to work independently and within a team. Strong written and oral communication skills, ability to follow directions and pay attention to detail. Ability to respond to and manage customer questions or conflicts.
- Tech Savvy: Must be able to utilize a computer and technology to maximize efficiency and productivity in office. Comfortable with using multiline phone system, learning our CRM software, using Microsoft Office Suite (Word, Outlook, Excel, etc.).
- Basic Requirements: Valid driver’s license and dependable transportation. Must have High School Diploma or GED, some college or trade school preferred but not required. Drug test and background check will be required as condition of employment.
Compensation
The starting range for this position is $15-$18 per hour, depending on your experience.
Schedule is full time, Monday-Friday 9AM-5PM. Apply online via the Careers page on our website www.SunriseMoving.com.
